Story time Again (My life is weird)
Feb. 29th, 2020 08:40 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lucifersprizeDo you ever hear yourself uttering a sentence and think, 'Am I really saying this, unironically, not as a tease or joke?'
Because as I uttered the phrase, "I'm kinda sad that I didn't get to drive the Loch Ness Monster home," to my sister, it is precisely what I thought.
Yesterday was strange. There was free coffee and cakes in a huge, shiny showroom with so many bigass BMWs that I felt uncomfortably, that there is actually no hope for reversing climate change.
There was also a day out with a whole vault of Scotch Whiskey and a tasting which, out of character for me, I barely touched (this proved vital later), a chinese buffet lunch and a walk in snow, by Edinburgh Castle.
It was a great way to wait, with my eighteen year old son, whilst that very ostentatious BMW dealership was busy not communicating and making some rather far reaching assumptions about my son and his car, - like, if they couldn't fix the car that day, we could get home. Ummm - public transport back home from there is as rare as a trip to the moon. But he isn't their target demographic, if you drive their cars you are bound to a) be over 21 or b)have access to a rich mommy or daddy to get you home.
We were stuck, They were still making assumptions about the sort of folks we were. They weren't listening or, they couldn't hear, because they had 'procedures and their manager(ess) was not there to waive any rules.
I wanted to go home, my son wanted to go home. The repairs were because of a BMW recall fault and they were way more than BMW anticipated. No, they didn't notice our address in the paperwork and prioritise it in their workshop, so the car was in pieces come 5pm. They can apparently, text an offer to investigate a rear washer not working for the jazzy fee of £165.00 (wtf) but did not think to tell us that the timing chains need replacing (a ten hour job). They can aggressively try to get my son to part exchange his car for a newer model on their finance, but they can't let him drive any of them, even if he insured it himself, y'know, like he does for his own BMW. Oh, the irony!
We were a little frustrated and grumpy and Customer Service Ryan continued to make assumptions even though he needed us out of their premises because our whole presence highlighted that they had screwed up. They were way too posh to be seen screwing up.
I knew the big assumption he was going to make because he kept treating my son like a child and talking to me (I have zero to do with his car and finances - he is a grown up businessman capable of it all himself). But, it was 5pm, I wanted to go home. I bit! Hell Yes! I had my driving licence on me, and it is valid.
Time was ticking, they were not awash with courtesy cars and I was not going to drive a 4 litre monster-truck size BMW through rush hour traffic. I'll take one of those Minis in your sister garage, thanks.
Oh, but they weren't sure they had anything. "We may only have the Loch Ness Monster available," Ryan informed us, - well me, because he couldn't get past his assumption that I was somehow really responsible for the car and my son.
{ https://www.petervardy.com/findlochie }
Now, Ryan, dear, I knew you were bluffing, no way your insurance company is letting your promotional car out of sight (and into England) but I can play your game. "Yes. Okay. That's fine." I countered. Checkmate.
Ryan wanders off and comes back apologetic with a set of keys.
And that is how I drove away a brand new convertible Mini with 300 miles on the clock, over the border, when I have zero collateral against it (I signed - so my son's car didn't count), wasn't a customer or even potential customer and have no reason to worry about the state of my insurance because I do not have a car, or insurance and do not want to drive any more.
Just for fun, yes, I did post this picture on f/b without context so that certain stalkers could tie themselves in knots with their own assumptions. It will kill them! Hehe. I was very gentle with her, I promise, it was a comfortable car to drive.
I drove it back today, my son met the manager of the garage who was very polite, talked directly with my son, and didn't apologise as such, but it just so happens that his car has had a full service with several new parts, at no extra cost. Now that's how you do customer service Ryan!
Because as I uttered the phrase, "I'm kinda sad that I didn't get to drive the Loch Ness Monster home," to my sister, it is precisely what I thought.
Yesterday was strange. There was free coffee and cakes in a huge, shiny showroom with so many bigass BMWs that I felt uncomfortably, that there is actually no hope for reversing climate change.
There was also a day out with a whole vault of Scotch Whiskey and a tasting which, out of character for me, I barely touched (this proved vital later), a chinese buffet lunch and a walk in snow, by Edinburgh Castle.
It was a great way to wait, with my eighteen year old son, whilst that very ostentatious BMW dealership was busy not communicating and making some rather far reaching assumptions about my son and his car, - like, if they couldn't fix the car that day, we could get home. Ummm - public transport back home from there is as rare as a trip to the moon. But he isn't their target demographic, if you drive their cars you are bound to a) be over 21 or b)have access to a rich mommy or daddy to get you home.
We were stuck, They were still making assumptions about the sort of folks we were. They weren't listening or, they couldn't hear, because they had 'procedures and their manager(ess) was not there to waive any rules.
I wanted to go home, my son wanted to go home. The repairs were because of a BMW recall fault and they were way more than BMW anticipated. No, they didn't notice our address in the paperwork and prioritise it in their workshop, so the car was in pieces come 5pm. They can apparently, text an offer to investigate a rear washer not working for the jazzy fee of £165.00 (wtf) but did not think to tell us that the timing chains need replacing (a ten hour job). They can aggressively try to get my son to part exchange his car for a newer model on their finance, but they can't let him drive any of them, even if he insured it himself, y'know, like he does for his own BMW. Oh, the irony!
We were a little frustrated and grumpy and Customer Service Ryan continued to make assumptions even though he needed us out of their premises because our whole presence highlighted that they had screwed up. They were way too posh to be seen screwing up.
I knew the big assumption he was going to make because he kept treating my son like a child and talking to me (I have zero to do with his car and finances - he is a grown up businessman capable of it all himself). But, it was 5pm, I wanted to go home. I bit! Hell Yes! I had my driving licence on me, and it is valid.
Time was ticking, they were not awash with courtesy cars and I was not going to drive a 4 litre monster-truck size BMW through rush hour traffic. I'll take one of those Minis in your sister garage, thanks.
Oh, but they weren't sure they had anything. "We may only have the Loch Ness Monster available," Ryan informed us, - well me, because he couldn't get past his assumption that I was somehow really responsible for the car and my son.
{ https://www.petervardy.com/findlochie }
Now, Ryan, dear, I knew you were bluffing, no way your insurance company is letting your promotional car out of sight (and into England) but I can play your game. "Yes. Okay. That's fine." I countered. Checkmate.
Ryan wanders off and comes back apologetic with a set of keys.
And that is how I drove away a brand new convertible Mini with 300 miles on the clock, over the border, when I have zero collateral against it (I signed - so my son's car didn't count), wasn't a customer or even potential customer and have no reason to worry about the state of my insurance because I do not have a car, or insurance and do not want to drive any more.
Just for fun, yes, I did post this picture on f/b without context so that certain stalkers could tie themselves in knots with their own assumptions. It will kill them! Hehe. I was very gentle with her, I promise, it was a comfortable car to drive.
I drove it back today, my son met the manager of the garage who was very polite, talked directly with my son, and didn't apologise as such, but it just so happens that his car has had a full service with several new parts, at no extra cost. Now that's how you do customer service Ryan!
